Fingerscrossed Socks - Classic Merlot

*Please be aware that due the current situation with the Coronavirus, some orders are taking longer than normal to be delivered to you after they have been despatched, in particular, this is effecting standard UK, European and ROW deliveries, we appreciate your patience and understanding*

Please note, shipping prices quotes below are for a standard order weighing less than 2kg. Orders above this will be priced accordingly.  

UK ORDERS

- Express 24hr Tracked + Signed @ £8.00  Delivered within 1-2 business days via courier

- Economy Delivery @ £4.50    Delivered within 3-5 business days via Royal Mail.

Please be aware that Next Day Delivery is NOT guaranteed to the following postcodes and areas – Most of the Scottish Highlands, remote areas,also including Nearly all AB, IV, KW, LA, PA, PH Postcodes, BT, CA18 - CA27, HS1 - HS9, IM, TR21 - TR25, ZE

OVERSEAS ORDERS

- European Economy @ £5.00   Delivered within 5-10 business days available on orders under £25.00

- European Tracked Orders @ £10.00   Delivered within 3-5 business days

- All Non-European Economy Orders @ £6.50  Delivered within 7-10 business days available on orders under £25.00

- All Non-European Tracked Orders @ £12.50  Delivered within 3-7 business days

CUSTOMS AND INTERNATIONAL IMPORT CHARGES

Please note that there are no import/export duties applicable on goods shipped within the European Union. All goods shipped to European Union countries already have the relevant VAT included automatically on our website.

Shipments sent outside the European Union are sold exclusive of VAT and may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Any additional charges for customs clearance are payable by you, the customer. We have no control over these charges and are unable to reimburse any costs incurred regardless of the circumstances. For details of Customs charges please consult your own Customs authorities for the latest rates.

OTHER SHIPPING NOTES:

Orders placed after midday (Monday to Friday) will ship the next business day. 

Please note we do not despatch orders on the weekend

All orders are sent via a courier of our choice, and we may change the couriers we use without notice, although the level of service will always be equivalent.  Standard Shipments will be sent via Royal Mail and Express Orders will usually be sent via Royal Mail Tracked 24 or UK Mail.  International orders will be sent via Royal Mail or DHL Express.

Some parcels may incur an additional courier fee.  This maybe due to the size, weight or value of the order.  If your order does incur additional courier fees we will contact you prior to dispatch to arrange to take the additional payment and enquire as to how you wish to proceed with your order

Orders placed after midday on Friday will be shipped on the following Monday. Please Note, All first orders that are going to a separate delivery address, may take longer to process. We advise that all first orders should go to your Billing or Business address!

If you are away from the delivery address our courier will put a card through your door allowing you to re-book a delivery with the courier or allow you to pick up the order from the depot or sorting office. The courier has the right to attempt a delivery to a near by neighbour, rather than redelivering the next day.

Rouleur reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason.

Courier returned items will be added back into our stock and your account credited with the order total, minus the fee the courier charges us to deliver the item back to us. You will have to replace the order to have the item re-shipped. If you require a refund on items returned by the courier this will be done minus the couriers fee.

If a customer inputs any incorrect address details on their order, which causes the parcel to be delivered incorrectly. We will not hold any responsibility for this parcel.ie, the customer will have to try and retrieve the parcel themselves at their cost.

PRODUCT DELIVERY ERRORS (UK AND INTERNATIONAL)

Delivery errors must be reported within 1 day of date of delivery. All orders, are checked and double checked before leaving our warehouse. If you are a UK customer and you have not received your order within 7 days of dispatch date, then you must notify us within these 7 days. If you notify us after these 7 days then we will not be responsible for its location, and we may not be able to claim for the parcel if it lost/stolen.

If you have received your parcel in poor condition/damaged or have items missing, you must keep all outer packaging so that the courier can collect the box for their investigation.  Any damaged boxes must be signed for as ‘damaged’ at delivery. Where possible sign with the word ‘damaged + your name’ in the signature box.  You may be asked to send us photos of the damaged packaging and / or product. Photographic evidence helps us ensure the issue is dealt with quickly and efficiently.

Standard Product Returns

If you change your mind about an off the shelf, non-customised item, we offer a very simple no quibble returns policy. Please check the guidelines below and then simply post the item back to us with RETURNS and your order number clearly labelled on the outside of the packaging, e.g. 'RETURNS #100000111'

Please post all returns to our distribution office;

Rouleur Returns

C/O Green Snow Limited

Unit 15-17

Mortimers Industrial Estate

Ower

SO51 6AF

Please just make sure;

• You contact us within 14 days of receiving your order.
• They are returned to us within 30 days of receiving your request to return.
• They are returned to us in perfect condition.
• The packaging must be intact as we would love to sell the item again

Please make sure the item is not visibly worn, damaged, marked in anyway with pen or grease, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is any condition that we deem renders the item unsaleable. The customer is responsible for the item returning to us, please make sure you take adequate steps to ensure the security of the contents during transit back, we cannot be held responsible for exchange or refund if reasonable steps are not taken. All items must be returned with all relevant swing tags, labelling, branding and any accompanying marketing material specific to the item. Occasionally we may offer free items with your purchase. If you are returning your item for a refund any free item(s) must also be returned at the same time.

The items must be in their original condition and will be inspected once we have received them. The extent to which a you can handle the goods is the same as it would be if you were assessing them in a shop.

We recommend using My Hermes for returns as they offer a very low cost trackable service with most items costing under £3.00 and even cheaper if you use one of their 3000 drop off shops across the UK.   We are sorry but no postage costs will be refunded unless an item is faulty.

Refunds and Store Credit

When you return an item you have 2 options:

REFUND to original payment method i.e, card, paypal account etc (please be aware this can take up to 5 days depending on your bank)

OR

EXCHANGES We do offer exchanges. We will only exchange the same item originally bought for an alterative size. We can only exchange an item if its in stock at point of process return.

Faulty orders

If you believe your order to be faulty you may be entitled to a replacement or full refund providing that:             

• You contact us within 7 days of receiving your order.
• If requested, they are returned to us (initially at your cost) within 30 days of receiving your request to return the faulty item. We recommend using My Hermes Tracked.
• Return postage costs will then be reimbursed to the equivalent My Hermes charges, however orders over £100 we would also recommend a tracked service.

If we can confirm that there was a fault present when we originally despatched the order you will be entitled to whichever we see fit, either a replacement or full refund, including postage charges via your original payment method.

Cancelling orders 

If you change your mind once you have placed an order and have not yet received your goods you may be able to cancel your order.  We need written confirmation of cancellation from you, so you’ll need to contact us quoting your order number ASAP.

If you have already received your order, you will need to return all the items in the order.

International returns

All international customers are responsible for the costs in sending items back to us.

Please note, it is important that you label the parcel as a 'return to original sender' as this will ensure there are no custom duties to pay, if this is not marked properly the parcel will be returned to you to be resent correctly.

We do not offer exchanges to international customers. If you wish to change an item, you will have to return the item(s) back to us for a refund and place a new order.